Support your team through
life's vital moments

Fallback Care equips employees with essential support and practical solutions to manage short-term emergency care situations.

Through our nationwide network of vetted, full-time care professionals, we deliver fast, fully funded interim care during critical moments—whether it's following an early hospital discharge, covering temporary care gaps, or stabilising a collapsing care arrangement.

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20k carers across the UK

Trusted by forward-thinking HR teams across the UK.

From Liability to Advantage

Unplanned care crises cost UK businesses billions each year—our rapid, funded interim care turns that liability into a strategic advantage.

Reduce Unplanned Leave

Immediate, funded care response bridges the gap—keeping critical roles filled.

Reduce Unplanned Leave

Immediate, funded care response bridges the gap—keeping critical roles filled.

Reduce Unplanned Leave

Immediate, funded care response bridges the gap—keeping critical roles filled.

Improve Retention & Engagement

Show employees you genuinely value their wellbeing and family commitments, driving higher retention and engagement.

Improve Retention & Engagement

Show employees you genuinely value their wellbeing and family commitments, driving higher retention and engagement.

Improve Retention & Engagement

Show employees you genuinely value their wellbeing and family commitments, driving higher retention and engagement.

Proven ROI

Case studies show up to 30% fewer carer-related absences and £50k+ saved per 1,000 employees annually.

Proven ROI

Case studies show up to 30% fewer carer-related absences and £50k+ saved per 1,000 employees annually.

Proven ROI

Case studies show up to 30% fewer carer-related absences and £50k+ saved per 1,000 employees annually.

Mobilised In 4 Hours

Reduce project disruption and role gaps by offering immediate relief during your employees' most challenging moments.

Mobilised In 4 Hours

Reduce project disruption and role gaps by offering immediate relief during your employees' most challenging moments.

Mobilised In 4 Hours

Reduce project disruption and role gaps by offering immediate relief during your employees' most challenging moments.

Vetted Provider Network

Guaranteed quality & compliance —giving employees peace of mind that their loved ones are cared for.

Vetted Provider Network

Guaranteed quality & compliance —giving employees peace of mind that their loved ones are cared for.

Vetted Provider Network

Guaranteed quality & compliance —giving employees peace of mind that their loved ones are cared for.

24/7 care services

Support via Phone & Text — empowering employees with personalised, 24/7 care guidance at their fingertips.

24/7 care services

Support via Phone & Text — empowering employees with personalised, 24/7 care guidance at their fingertips.

24/7 care services

Support via Phone & Text — empowering employees with personalised, 24/7 care guidance at their fingertips.

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Swift Support When It Matters Most

How it works

Activate

Deploy

Report & Support

Immediate Access When It Matters Most

Your employees can report a care crisis anytime through our 24/7 phone line or secure digital chat. Whether it’s an unexpected hospital discharge or a sudden decline in health, we provide fast, confidential triage to ensure your employee gets the support they—and their loved ones—need right away.

Activate

Deploy

Report & Support

Immediate Access When It Matters Most

Your employees can report a care crisis anytime through our 24/7 phone line or secure digital chat. Whether it’s an unexpected hospital discharge or a sudden decline in health, we provide fast, confidential triage to ensure your employee gets the support they—and their loved ones—need right away.

Activate

Deploy

Report & Support

Immediate Access When It Matters Most

Your employees can report a care crisis anytime through our 24/7 phone line or secure digital chat. Whether it’s an unexpected hospital discharge or a sudden decline in health, we provide fast, confidential triage to ensure your employee gets the support they—and their loved ones—need right away.

When Care Disrupts

The Cost of Care Disruption

When employees face care responsibilities without support, organisations pay the price—in absenteeism, turnover, and lost productivity. The data is clear: even modest interventions can deliver major savings.

£3.5Bn

Lost by UK employers annually due to carer-related absenteeism and staff turnover

£3.5Bn

Lost by UK employers annually due to carer-related absenteeism and staff turnover

£3.5Bn

Lost by UK employers annually due to carer-related absenteeism and staff turnover

£595

Average cost per employee annually due to carer-related absence

£595

Average cost per employee annually due to carer-related absence

£595

Average cost per employee annually due to carer-related absence

43%

reduction in unplanned absences when organisations offer caregiver support

43%

reduction in unplanned absences when organisations offer caregiver support

43%

reduction in unplanned absences when organisations offer caregiver support

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FAQs

Frequently asked questions

What kinds of emergencies do you cover?

We respond to sudden breakdowns in regular care, hospital discharges, and acute deterioration in a dependent’s condition.

How quickly can care be provided?

In most areas, care is deployed in under 3 hours. All cases are triaged the same day.

What if the employee already has care in place?

Most providers don’t offer emergency cover. When regular care breaks down, RocketCare steps in to fill the gap immediately.

Can we set a limit on how much care each employee receives?

Yes. Most employers offer 1–3 days of emergency care per employee per year. We only charge when care is used.

Is this confidential?

Yes. Our service is discreet, secure, and fully GDPR-compliant.

What kinds of emergencies do you cover?

We respond to sudden breakdowns in regular care, hospital discharges, and acute deterioration in a dependent’s condition.

How quickly can care be provided?

In most areas, care is deployed in under 3 hours. All cases are triaged the same day.

What if the employee already has care in place?

Most providers don’t offer emergency cover. When regular care breaks down, RocketCare steps in to fill the gap immediately.

Can we set a limit on how much care each employee receives?

Yes. Most employers offer 1–3 days of emergency care per employee per year. We only charge when care is used.

Is this confidential?

Yes. Our service is discreet, secure, and fully GDPR-compliant.

What kinds of emergencies do you cover?

We respond to sudden breakdowns in regular care, hospital discharges, and acute deterioration in a dependent’s condition.

How quickly can care be provided?

In most areas, care is deployed in under 3 hours. All cases are triaged the same day.

What if the employee already has care in place?

Most providers don’t offer emergency cover. When regular care breaks down, RocketCare steps in to fill the gap immediately.

Can we set a limit on how much care each employee receives?

Yes. Most employers offer 1–3 days of emergency care per employee per year. We only charge when care is used.

Is this confidential?

Yes. Our service is discreet, secure, and fully GDPR-compliant.

Get Started Today

Have questions or need support? We're here to help.

Whether you're an employer looking to support your team with emergency care solutions or an employee in need of assistance, our team is ready to listen and respond.